ez2 Privacy Policy – How We Handle Your Personal Information

This Privacy Policy applies to all personal information collected by ez2 when you access or use the ez2.biz website and its associated services, including account registration, deposits, withdrawals, game play, and customer support interactions. It covers data collected through your desktop browser, mobile browser, and any other means by which you interact with the platform. This policy does not apply to third-party websites or services that may be linked from our platform, and we encourage you to review the privacy policies of any external sites you visit. By registering an account or continuing to use ez2, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform and contact our support team to request account closure. We may update this policy from time to time, and any material changes will be communicated to registered players via the contact details on file. The most current version of this policy will always be available on this page.

When you register and use ez2, we collect several categories of personal information necessary to operate the platform safely and in compliance with Philippine regulations. The main categories of data we collect include:

• Identity information: your full legal name, date of birth, nationality, and government-issued identification details required for age and identity verification.
• Contact information: your mobile number, email address, and residential address in the Philippines.
• Financial information: your preferred payment method details, transaction history, deposit and withdrawal records denominated in Philippine pesos (PHP).
• Account activity data: login timestamps, game history, betting records, session duration, and platform preferences.
• Device and technical data: your IP address, browser type, operating system, and mobile device identifiers collected automatically when you access the platform.
• Communications data: records of any messages, support tickets, or enquiries you submit to the ez2 support team.

We collect only the data that is necessary for the purposes described in this policy. You are not required to provide optional information, but doing so may improve your experience on the platform. All data collection is conducted in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173).

ez2 uses the personal data we collect for the following purposes, all of which are necessary to deliver a safe, compliant, and enjoyable gaming experience for Filipino players:

• To create and manage your player account, including verifying your identity and confirming that you meet the minimum age requirement of 21 years.
• To process deposits, withdrawals, and other financial transactions in Philippine pesos through your chosen payment method.
• To personalise your experience on the platform, including displaying relevant game categories and account notifications.
• To detect and prevent fraudulent activity, money laundering, and other prohibited conduct in accordance with our Terms and Conditions.
• To comply with our legal and regulatory obligations under Philippine law, including reporting requirements imposed by relevant authorities.
• To respond to your support enquiries and resolve any account-related issues in a timely manner.
• To send you important account notifications, such as transaction confirmations, security alerts, and policy updates — we do not send unsolicited marketing messages without your consent.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have questions about how your data is being used, you may contact our support team at the address provided in the footer of this page.

ez2 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We may share your data only in the following limited circumstances, and only to the extent necessary for each purpose:

• Payment processors: we share the minimum necessary financial data with our payment partners to facilitate deposits and withdrawals in PHP. These partners are contractually bound to handle your data securely.
• Identity verification providers: we may share identity documents with accredited verification services to confirm your eligibility to use the platform.
• Regulatory and law enforcement authorities: we are required by Philippine law to disclose certain information to relevant government agencies upon lawful request, including the National Privacy Commission and other competent authorities.
• Service providers: we engage trusted technology and infrastructure providers who process data on our behalf under strict data processing agreements. These providers are not permitted to use your data for their own purposes.

In all cases, we take reasonable steps to ensure that any party receiving your data maintains appropriate security standards and uses the information only for the purpose for which it was shared. We will notify you of any material changes to our data-sharing practices as required by applicable law.

Protecting your personal and financial data is a core responsibility at ez2. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, disclosure, alteration, or destruction. These measures include industry-standard encryption for data in transit and at rest, access controls that restrict data access to authorised personnel only, and regular security assessments of our platform infrastructure. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to avoid sharing your login credentials with anyone. If you suspect that your account has been accessed without your authorisation, you should contact our support team immediately so that we can take prompt action to secure your account. While we take all reasonable precautions, no online platform can guarantee absolute security, and you use ez2 at your own risk in this regard. We will notify affected players in the event of a data breach that poses a risk to their rights and freedoms, in accordance with our obligations under Philippine law.

Under the Philippine Data Privacy Act of 2012, you have specific rights with respect to your personal data held by ez2. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data in your account. You also have the right to object to the processing of your data in certain circumstances, the right to erasure or blocking of your data where processing is no longer necessary or lawful, and the right to data portability where technically feasible. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page. We will respond to all verified data subject requests within the timeframe required by applicable law. Please note that some requests may be subject to legal limitations — for example, we may be required to retain certain transaction records for regulatory compliance purposes even after an account is closed.

ez2 retains your personal data for as long as your account is active and for a reasonable period thereafter, as required by our legal and regulatory obligations under Philippine law. Transaction records, identity verification documents, and account activity logs may be retained for a minimum period specified by applicable financial regulations, even after your account has been closed. Data that is no longer required for any lawful purpose will be securely deleted or anonymised in accordance with our internal data retention schedule. If you request the deletion of your account, we will process your request promptly, subject to any retention obligations that prevent immediate erasure. We do not retain personal data for longer than is necessary for the purposes described in this policy. For specific questions about how long a particular category of data is retained, please contact our support team at the address listed in the footer.

ez2 uses cookies and similar technical tools to ensure the platform functions correctly and to improve your browsing experience. Strictly necessary cookies are used to maintain your login session, remember your preferences, and protect the security of your account — these cannot be disabled without affecting platform functionality. We may also use analytical cookies to understand how players navigate the platform, which helps us identify areas for improvement. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit your ability to use some features of the platform. By continuing to use ez2.biz, you consent to the use of cookies as described in this section. If you have questions about our use of cookies, please refer to the FAQ page or contact our support team.